Terms & conditions of Flourish
Terms & Conditions FEBRUARY 2023
Flourish rewards club is created and run by Katie’s Garden Plant Centre and Bridge Farm Plants for their customers. Flourish members are entitled to receive benefits including specified discounts, receiving news and communications about special events and gardening advice, and to earn/redeem reward points.
By completing the sign up details either online or on paper, you are accepting the Flourish rewards club membership terms and conditions:
Membership
Membership is activated via signing up for a plastic card or by downloading the app. One membership is allowed per person. Multiple memberships in the same household, whether card or app, may be linked to the same postal address if requested.
There is no charge for membership.
Additionally, if requested, points within the same household can be combined and attributed to one of the memberships (the ‘parent’). All future points earned or redeemed by any of the linked memberships, will be attributed to that ‘parent’ membership.
Memberships are non-transferrable.
We reserve the right to decline or close memberships at any time.
How to earn points
Points are earned on qualifying new purchases made at Katie’s Garden Plant Centre, Newbourne, IP12 4NS and Bridge Farm Plants, Monks Eleigh IP7 7AY.
Qualifying purchases include all plants, composts and pots paid for in cash, credit/debit card or Katie’s Garden Plant Centre and Bridge Farm Plants gift vouchers, or any combination thereof. This includes items that have been pre-ordered for collection, items for which a delivery charge has also been paid, and items purchased from our online shop.
Qualifying purchases exclude gift vouchers.
The value of qualifying purchases on which points will be awarded is the net sum spent, that is the total after any applicable discount.
For every full £1 spent 4 points will be awarded. From time to time we may run time-limited promotions where additional points are awarded. These promotions will be communicated instore, on our websites and email communications along with any additional terms and conditions.
Points have no financial value and cannot be exchanged for cash or used as part payment. The membership card is not a credit, debit or cheque guarantee card.
The Flourish membership card or app must be presented prior to purchase or order.
Points can only be awarded at time of purchase by scanning your card or app. Points cannot be earned on past purchases.
In the unlikely event that for any reasons beyond our control we cannot access the software to scan your card at time of purchase we will update your card balance with the details as soon as practicably possible.
We regret that points cannot be earned on purchases made at other locations where Katie’s Garden Plants may be distributed.
Points are valid for two years.
How to redeem points
Points can only be redeemed on items within the Flourish range.
The Flourish range is plants grown especially for the Flourish club; these are not available for general sale. We endeavour to provide a choice of plants selected from annuals, cottage garden perennials, patio plants and herbs. Not all these categories will be represented at any one time. As they are grown especially for the Flourish club quantities of any one variety will be strictly limited and offered subject to availability.
From time to time we may offer opportunities to redeem points on other items at the nurseries. These opportunities will be communicated in store, on our website and via email communications along with any additional terms and conditions.
From time to time we may include ‘trial plants’ in the Flourish range. These are varieties which we have not grown before but are keen to share for keen gardeners to try and give us feedback on.
Plants in the Flourish range are clearly labelled and presented in dedicated areas/s of the nurseries.
We regret that orders cannot be taken for items in the Flourish range.
Whilst Flourish range plants are not available for general sale, we reserve the right to occasionally distribute them at promotional locations and events
In the unlikely event that qualifying purchases of plants/compost/pots are subsequently returned to us and an exchange or refund is agreed, your Flourish points balance will remain unchanged, that is we will not deduct points previously awarded, nor add new ones.
Points can be redeemed in-person by a member of our team scanning your card or app. Points should be awarded automatically for online purchases, provided you are using the same email address you registered with.
Discounts
Flourish members are entitled to a 10% discount on our full selection of glazed and terracotta pots. No points needed.
The discount is available year round on in-stock pots at Katie’s Garden Plant Centre and Bridge Farm Plants. Some exclusions may apply to 3rd party and/or charitable items.
There is no limit on the number of pots that can be purchased.
Flourish points will be awarded on the discounted price paid for pots.
Flourish members are also entitled to a 10% discount on packets of seeds, subject to the same conditions as above.
From time to time we may offer other time-limited discounts, special offers and vouchers exclusively to Flourish members. These will be communicated in store, on our website and via email communications along with any additional terms and conditions.
Other rewards
Refer-a-friend: Existing members can refer friends to join the Flourish rewards club to receive a bonus 100 points.
The person you refer must give us your details at the time they sign up: your full name and either the email address, phone number or postal address you have registered with, or your membership number.
Bonus 100 points are awarded to both you and your friend when they make their first purchase at Katie's Garden or Bridge Farm Plants as a member of Flourish rewards club.
You must have been a member for at least one day before you can refer a friend. You cannot refer members of your own household; you may refer family members who live at a different address to your own. Refer-a-friend bonuses cannot be awarded retrospectively.
Tea & coffee vouchers: Qualify for one single-use voucher every time you spend at Katie's Garden Plant Centre. No points needed.
You can use the voucher to get: 10% off all food and drink at Nourish Cafe on Thursdays OR 15% off teas, coffees and cakes at The Stables Coffee Shop & Sandwich Bar at Brightwell Barns OR free tea or coffee at the Newbourne Fox.
Vouchers have no cash value or alternative; are non-transferrable; are single use only. Only one voucher can be claimed per member per day. However, there is no limit on how many vouchers you can claim in a year.
Birthday bonuses: Members who provide their date of birth and have signed up to receive marketing emails will receive emailed birthday bonuses. These are valid for one month, covering the period of the member's birthday.
Other information
Katie’s Garden Plant Centre and Bridge Farm Plants Flourish members can access all the programme’s benefits and rewards at either nursery.
At any time all members can review their points balance and information you have given us by logging in online at katiesgarden.co.uk/flourish.
Members may cancel their membership at anytime by emailing: [email protected]. Any accrued points will be cancelled.
Members can opt out of receiving email news and communications by emailing [email protected] or selecting the ‘unsubscribe’ link contained in all marketing emails.
We will not pass on your details to any other parties and will only use your details for the purpose of administering your membership. The only data we have on you is the information you provided to join the club or, separately may have submitted with an order.
The Flourish rewards software is administered using a 3rd party programme, ‘GainLoyalty’ whose privacy policy as it relates to their role as ‘data processor’ can be seen here: gainloyalty https://gainloyalty.com/privacy-policy. Our websites are hosted by Weebly whose privacy policy can be found here https://www.weebly.com/uk/privacy.
If your card or app is lost or stolen please notify us by emailing [email protected] or calling 01473 736717 9am-5pm Monday-Saturday and 10am-4pm Sunday. Our seasonal opening hours can be found on our website: katiesgarden.co.uk/visit
On notification we will cancel your membership number and issue a replacement. Cards can be collected from your preferred location of Katie’s Garden Plant Centre or Bridge Farm Plants.
We reserve the right to change or withdraw Flourish benefits and rewards at any time and without prior notice. The Flourish membership scheme can also be withdrawn or changed at any time without prior notice. Material changes will be communicated in store and by email communication. The current terms and conditions may be found on our website katiesgarden.co.uk/flourish.
We reserve the right to concurrently operate other membership programmes with different membership requirements, which may be eligible for different or additional benefits.
For further details including GDPR visit our website
We/our refers to: Katie’s Garden Plant Centre whose registered office is Pound House, Park Rd, Grundisburgh, IP13 6TP and/or Bridge Farm Plants Ltd. Company No: 7845797. Registered in England & Wales. Registered Office: Pound House, Park Rd, Grundisburgh, IP13 6TP
Flourish rewards club is created and run by Katie’s Garden Plant Centre and Bridge Farm Plants for their customers. Flourish members are entitled to receive benefits including specified discounts, receiving news and communications about special events and gardening advice, and to earn/redeem reward points.
By completing the sign up details either online or on paper, you are accepting the Flourish rewards club membership terms and conditions:
Membership
Membership is activated via signing up for a plastic card or by downloading the app. One membership is allowed per person. Multiple memberships in the same household, whether card or app, may be linked to the same postal address if requested.
There is no charge for membership.
Additionally, if requested, points within the same household can be combined and attributed to one of the memberships (the ‘parent’). All future points earned or redeemed by any of the linked memberships, will be attributed to that ‘parent’ membership.
Memberships are non-transferrable.
We reserve the right to decline or close memberships at any time.
How to earn points
Points are earned on qualifying new purchases made at Katie’s Garden Plant Centre, Newbourne, IP12 4NS and Bridge Farm Plants, Monks Eleigh IP7 7AY.
Qualifying purchases include all plants, composts and pots paid for in cash, credit/debit card or Katie’s Garden Plant Centre and Bridge Farm Plants gift vouchers, or any combination thereof. This includes items that have been pre-ordered for collection, items for which a delivery charge has also been paid, and items purchased from our online shop.
Qualifying purchases exclude gift vouchers.
The value of qualifying purchases on which points will be awarded is the net sum spent, that is the total after any applicable discount.
For every full £1 spent 4 points will be awarded. From time to time we may run time-limited promotions where additional points are awarded. These promotions will be communicated instore, on our websites and email communications along with any additional terms and conditions.
Points have no financial value and cannot be exchanged for cash or used as part payment. The membership card is not a credit, debit or cheque guarantee card.
The Flourish membership card or app must be presented prior to purchase or order.
Points can only be awarded at time of purchase by scanning your card or app. Points cannot be earned on past purchases.
In the unlikely event that for any reasons beyond our control we cannot access the software to scan your card at time of purchase we will update your card balance with the details as soon as practicably possible.
We regret that points cannot be earned on purchases made at other locations where Katie’s Garden Plants may be distributed.
Points are valid for two years.
How to redeem points
Points can only be redeemed on items within the Flourish range.
The Flourish range is plants grown especially for the Flourish club; these are not available for general sale. We endeavour to provide a choice of plants selected from annuals, cottage garden perennials, patio plants and herbs. Not all these categories will be represented at any one time. As they are grown especially for the Flourish club quantities of any one variety will be strictly limited and offered subject to availability.
From time to time we may offer opportunities to redeem points on other items at the nurseries. These opportunities will be communicated in store, on our website and via email communications along with any additional terms and conditions.
From time to time we may include ‘trial plants’ in the Flourish range. These are varieties which we have not grown before but are keen to share for keen gardeners to try and give us feedback on.
Plants in the Flourish range are clearly labelled and presented in dedicated areas/s of the nurseries.
We regret that orders cannot be taken for items in the Flourish range.
Whilst Flourish range plants are not available for general sale, we reserve the right to occasionally distribute them at promotional locations and events
In the unlikely event that qualifying purchases of plants/compost/pots are subsequently returned to us and an exchange or refund is agreed, your Flourish points balance will remain unchanged, that is we will not deduct points previously awarded, nor add new ones.
Points can be redeemed in-person by a member of our team scanning your card or app. Points should be awarded automatically for online purchases, provided you are using the same email address you registered with.
Discounts
Flourish members are entitled to a 10% discount on our full selection of glazed and terracotta pots. No points needed.
The discount is available year round on in-stock pots at Katie’s Garden Plant Centre and Bridge Farm Plants. Some exclusions may apply to 3rd party and/or charitable items.
There is no limit on the number of pots that can be purchased.
Flourish points will be awarded on the discounted price paid for pots.
Flourish members are also entitled to a 10% discount on packets of seeds, subject to the same conditions as above.
From time to time we may offer other time-limited discounts, special offers and vouchers exclusively to Flourish members. These will be communicated in store, on our website and via email communications along with any additional terms and conditions.
Other rewards
Refer-a-friend: Existing members can refer friends to join the Flourish rewards club to receive a bonus 100 points.
The person you refer must give us your details at the time they sign up: your full name and either the email address, phone number or postal address you have registered with, or your membership number.
Bonus 100 points are awarded to both you and your friend when they make their first purchase at Katie's Garden or Bridge Farm Plants as a member of Flourish rewards club.
You must have been a member for at least one day before you can refer a friend. You cannot refer members of your own household; you may refer family members who live at a different address to your own. Refer-a-friend bonuses cannot be awarded retrospectively.
Tea & coffee vouchers: Qualify for one single-use voucher every time you spend at Katie's Garden Plant Centre. No points needed.
You can use the voucher to get: 10% off all food and drink at Nourish Cafe on Thursdays OR 15% off teas, coffees and cakes at The Stables Coffee Shop & Sandwich Bar at Brightwell Barns OR free tea or coffee at the Newbourne Fox.
Vouchers have no cash value or alternative; are non-transferrable; are single use only. Only one voucher can be claimed per member per day. However, there is no limit on how many vouchers you can claim in a year.
Birthday bonuses: Members who provide their date of birth and have signed up to receive marketing emails will receive emailed birthday bonuses. These are valid for one month, covering the period of the member's birthday.
Other information
Katie’s Garden Plant Centre and Bridge Farm Plants Flourish members can access all the programme’s benefits and rewards at either nursery.
At any time all members can review their points balance and information you have given us by logging in online at katiesgarden.co.uk/flourish.
Members may cancel their membership at anytime by emailing: [email protected]. Any accrued points will be cancelled.
Members can opt out of receiving email news and communications by emailing [email protected] or selecting the ‘unsubscribe’ link contained in all marketing emails.
We will not pass on your details to any other parties and will only use your details for the purpose of administering your membership. The only data we have on you is the information you provided to join the club or, separately may have submitted with an order.
The Flourish rewards software is administered using a 3rd party programme, ‘GainLoyalty’ whose privacy policy as it relates to their role as ‘data processor’ can be seen here: gainloyalty https://gainloyalty.com/privacy-policy. Our websites are hosted by Weebly whose privacy policy can be found here https://www.weebly.com/uk/privacy.
If your card or app is lost or stolen please notify us by emailing [email protected] or calling 01473 736717 9am-5pm Monday-Saturday and 10am-4pm Sunday. Our seasonal opening hours can be found on our website: katiesgarden.co.uk/visit
On notification we will cancel your membership number and issue a replacement. Cards can be collected from your preferred location of Katie’s Garden Plant Centre or Bridge Farm Plants.
We reserve the right to change or withdraw Flourish benefits and rewards at any time and without prior notice. The Flourish membership scheme can also be withdrawn or changed at any time without prior notice. Material changes will be communicated in store and by email communication. The current terms and conditions may be found on our website katiesgarden.co.uk/flourish.
We reserve the right to concurrently operate other membership programmes with different membership requirements, which may be eligible for different or additional benefits.
For further details including GDPR visit our website
We/our refers to: Katie’s Garden Plant Centre whose registered office is Pound House, Park Rd, Grundisburgh, IP13 6TP and/or Bridge Farm Plants Ltd. Company No: 7845797. Registered in England & Wales. Registered Office: Pound House, Park Rd, Grundisburgh, IP13 6TP